Last updated: 24 July 2026
We want you to end up with the right part. If something arrives faulty, or we sent the wrong item, we will put it right. This page explains how.
Damaged, faulty or incorrect items
Check your order when it arrives. If an item is damaged in transit, dead on arrival, or not what you ordered, contact us within 2 days of delivery with your order number and photographs of the item and packaging.
We will arrange a replacement or a full refund, including return shipping. You do not pay to send back something that was our error or arrived broken.
Change of mind
Unopened items in their original packaging can be returned within 2 days of delivery. Contact us first so we can confirm the return address. Return shipping is paid by you, and we refund the item price once the goods reach us in resalable condition.
What we cannot accept back
- Buttons, levers or balltops that have been installed, drilled, cut or modified
- Fighting boards where the firmware has been flashed, pins soldered, or terminals altered
- Items returned without their original packaging or with parts missing
- Items damaged by incorrect installation or use
Arcade parts are easy to damage during fitting, which is why we ask you to check compatibility before ordering. If you are unsure whether something fits your case or board, message us first and we will tell you.
Warranty
Fravex-branded products carry their own Fravex warranty, shown on the product page — for example, the Fravex Arcade Fightstick comes with a 6-month limited warranty against manufacturing defects. For other brands we stock, where a product carries a manufacturer warranty we will help you raise the claim with the manufacturer; those terms and duration are set by the manufacturer, not by us.
How refunds are paid
Approved refunds are returned to the original payment method. Once we process a refund it usually takes 5 to 7 working days to appear, depending on your bank or card issuer.
Cancelling an order
If your order has not shipped, message us and we will cancel it and refund you in full. Once a parcel is handed to the courier it cannot be cancelled, but you can still return it under the change of mind terms above.
Pre-orders
Some items are offered on a pre-order basis. These are not held in stock — we import them to order once enough customers have committed.
- Pre-orders require a 50% deposit at the time of ordering. The remaining balance is requested before dispatch.
- Estimated dispatch times shown on pre-order products are estimates, not guarantees. Because these items are imported in batches, timing depends on when we have enough orders to place the import and on customs clearance, which is outside our control.
- You may cancel a pre-order and receive a full refund of your deposit at any time before we place the import order. Once the order has been placed with our supplier, the deposit is non-refundable if you cancel, as we have already committed to buying the item — though you remain free to complete the purchase when it arrives.
- If we are unable to fulfil a pre-order for any reason — the item is discontinued, the supplier cannot supply it, or import is blocked — you receive a full refund, including your deposit.
- Once a pre-order item is delivered, the standard returns and warranty terms above apply.
If you are unsure about compatibility or timing on a pre-order, message us before ordering and we will give you a straight answer.
Contact us
For returns, refunds or cancellations, message us on WhatsApp, email contact@fravex.in, or call +91 84314 87216. Please have your order number to hand.