Last updated: 23 July 2026
This policy explains what personal information Fravex collects when you use fravex.in, why we collect it, and what choices you have. If anything here is unclear, contact us using the details at the end of this page.
Who we are
Fravex supplies fighting-game and arcade peripherals to customers in India. Our website address is https://fravex.in.
Fravex, WeWork Manyata Mahogany, F2 Block, Embassy Manyata Business Park, Outer Ring Road, Nagavara, Bengaluru 560045, Karnataka, India.
Information we collect
When you place an order. We collect your name, billing and shipping address, email address, and phone number. We need this information to process your order, arrange delivery, and contact you about your purchase.
When you create an account. We store the email address and any profile details you provide, along with your order history and saved addresses, so you do not have to re-enter them.
When you contact us. If you send us a message through a form on this site or by email, we keep that correspondence so we can respond and follow up.
Automatically. Like most websites, our server records technical information such as your IP address, browser type, and the pages you visit. This is used for security and to diagnose problems.
Cookies
We use cookies to keep track of the items in your cart and to keep you signed in while you browse. If you create an account, additional cookies store your login session and display preferences. You can block or delete cookies in your browser settings, but parts of the store, including the cart and checkout, will not work correctly without them.
Payments
When online payment is enabled, payments are handled by a third-party payment provider. Your card or banking details are entered directly with that provider and are not stored on our servers. The provider processes your payment information under its own privacy policy.
Who we share your data with
We do not sell your personal information. We share it only where necessary to run the store:
- Delivery partners, who receive your name, address, and phone number to complete shipping.
- Payment providers, who process your transaction.
- Our web host and email provider, who store the site and deliver messages on our behalf.
- Authorities, where we are required to disclose information by law.
How long we keep your data
Order records are retained for as long as required for accounting, tax, and warranty purposes. If you hold an account, your details remain until you ask us to remove them. Correspondence is kept while it is relevant to your enquiry.
Your rights
You can ask us for a copy of the personal data we hold about you, ask us to correct it if it is wrong, or ask us to delete it. We may need to keep certain order records where the law requires it. If you have an account, you can view and update most of your details yourself from the My Account page.
To make a request, email us at the address below.
Security
This site is served over an encrypted HTTPS connection. We take reasonable steps to protect the information we hold, though no method of transmission or storage is completely secure.
Changes to this policy
We may update this policy as the store changes. The date at the top of this page shows when it was last revised.
Contact us
Questions about this policy or about your data can be sent to contact@fravex.in or by phone on +91 84314 87216.